First, visit our "Covid Operations Guidelines," then refer to these normal procedures.

1. Go to our Checkout Portal using the button below.
2. Find the bike based on the 4-digit ID number on the Bike Library sticker on the downtube.
3. Click "CHECKOUT" then click the number again on the next page.
4. Ask the customer to fill out name address, phone, and email.
5. Take the deposit amount in cash or by using Square on the Ipad.
6. Print the contract and give them a copy.

1. Go to our Checkout Portal using the button below.
2. Find the bike based on the 4-digit ID number on the Bike Library sticker on the downtube.
3. Click "CHECK-IN."
4. *IMPORTANT: Ask the customer if their address has changed* and update it in the system if necessary.
5. Hit submit, print the receipt, and give the customer a copy.
6. Put a "RETURN" tag on the bike with the ID, deposit, date, and your initials.

1. First, thank the donor! 
2. Pull up the intake form by clicking the button below.
2. Ask the donor: "Would you be able to fill out our donor form. First and last name and the rest is optional." *if they say no, ask for first/last name and fill that in yourself*

3. Once they've filled out the first page and hit "Next," you fill out any relevant details (e.g., bike make/model, description of bike parts, etc.) and sign your initials.

4. If a bike is donated, place one of the "Donation Spoke Cards" in the spokes. Donation Spoke Cards can be found at the Northwest bench. Please leave all donations against the Northwest bench.

1. Determine the price based on the tag or on the "General Price List" behind the counter.
2. Use the iPad to the left of the desktop to access Square (password: bl3000).
3. Search for the item, choose the proper item and price, hit "Add."
4. Adjust prices if it's set as "Variable" in system.
5. In the bottom right-hand corner, hit "Charge" in blue.
6. If the customer is paying in cash, choose the amount that they are giving you. Put the cash in the cash box on the bottom northwest corner of the glass display below the counter. Provide change if necessary (Square will calculate exact change).
7. If the customer is paying with a card, ask them to insert the chip into the Square reader or swipe the card on the base of the iPad.

*if you need to delete an item, click on that item in the list on the right-hand side of the screen, and change the quantity to 0*

Fitting Customers to a Bike: Stand-Over Height for Straight Top Tubes   
          *Note: for step-through frames, see below this section*

1. Ask the customer to grab the brakes and stand over the top tube with both feet flat on the ground.
2. Find the customer’s stand-over height: distance between the top tube of the bike and the customer’s body when standing over the bike in front of the saddle.
3. Ask the customer to grab the stem and the saddle and lift the bike up until the top tube makes contact with the customer’s body. 
4. For a good fit, the distance of the tire from the ground should be: 1-2 inches for a road bike, sometimes 3-4 inches for a mountain bike, though not always.

Fitting Customers to a Bike: For Step-Throughs or Compact Frames

1. Ask the customer to sit on the saddle.
2. Stand over the front tire, hold the handlebars close to the stem to support the bike fully upright.
3. Ask the customer to put their feet on the pedals. 

Look for these elements:

1. Correct saddle height: should permit rider to have leg almost fully extended (slight knee bend)
2. Comfortable handlebar distance/height: rider should be able to support their body with their core and keep their back straight. 
3. Shoulders should not be hunched, neck should not be tilted back, and elbows should not be locked
4. Wrists should be in a neutral position on flat bars (adjustable with brake levers)

It's also important to find the right saddle height. With one pedal at its lowest position, eyeball the angle of that knee. It should be between 145 and 155 degrees.

With 180 being perfectly straight and unbent, picture 145-155 as about 15 degrees clockwise from the halfway mark between straight and perpendicular (90 degrees). The halfway measurement would be 135.

1. Go to the Bike Library App.
   
2. Choose the “As-is” tab on the top.
3. Locate price/serial ID/etc. on As-is tag (serial ID would also be located on underbelly of bottom bracket or sometimes on dropouts.
4. Fill in the sale info on the site page: customer’s name, date, make/model/serial #, price
   
5. Click “Submit.”
   
6. Scroll down to the bottom of the As-is Bikes List and download the contract that has been generated.
7. Ask the customer if they want a copy.
8. Print 1-2 copies depending on whether the customer would like one.
9. Ask the customer to sign the contract
10. Use the three-hole punch on the signed contract
11. Place the contract in the white Checkout/As-is Bike Sale binder located at the east end of the front counter.